Step By Step Instructional Aids Now available! Instructional guides designed for seniors, novices and intermediate users. Our guides are designed to take you through common issues and tasks in our friendly, expert style. If you have ever wished for simple, step by step instructions, your wish is coming true. Email info@imavenconsulting.com to request guides on specific topics. We'll add them as quickly as possible, based on your feedback! Make Labels in Word from your Entourage Address Book If you have names and addresses in Entourage, why not use them to create labels in Word? This PDF shows you how, using two methods: Insert Contact, and Data Merge. Choose the method that's right for the number of contacts you are using. Click here to automatically download the file. Change the default font in AppleWorks 6 Are you tired of the extra step to change from Helvetica to your preferred font? Change the default font in AppleWorks and save this step. Click here to automatically download the file. Memory in OS 9 In OS 9, do you ever get the message that an application is "out of memory", even though you know darn well you installed lots of memory in your machine? Your application needs more memory assigned. It's a simple process, and these instructions and screen shots will guide you through the process. Click here to automatically download a PDF file with instructions.   Resources to Download Why don't people ever explain basic computer terms? Shelley does in this handy glossary. Click here for a basic glossary of terms. Need an overview of differences between OS 9 and OS X? Click here for a PDF file with a simple chart outlining the differences. Curious about the differences between Office 2001 and Office v.X? Click here for a PDF file outlining the basic differences. Ever wonder where the Internet got started? Click here for Shelley's Internet Timeline (a condensed, humor-enhanced history of the Internet). Can't make sense of the 'alphabet soup' of acronyms? Click here for Shelley's Internet Glossary.